How Do You Improve Your Credit Score When Credit Companies Close Your Account?

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Credit card companies are not making it easy on customers these days. Some credit card companies are freezing customer accounts or even closing them outright with little to no advance warning. Other credit card companies are raising interest rates at will – putting customers in a worse financial position than they were before. This last…

Credit card companies are not making it easy on customers these days. Some credit card companies are freezing customer accounts or even closing them outright with little to no advance warning. Other credit card companies are raising interest rates at will – putting customers in a worse financial position than they were before.

This last situation is what I am writing about today. I recently received this reader e-mail:

Q I have been working hard to increase our FICO scores. I am currently in a debt management program and have been excellent in paying for the last year or so. Many of the credit card issuers are increasing their APRs and if you don’t want to accept the new rate you have to decline and they close your account.  The credit card companies say it’s for financial viability of the account.

This is what I am writing to you about today. One of our credit cards had a 11% APR and will increase to 18% effective May 1st.  There is a balance on this card and I cannot get a balance transfer.  And when you close your account it now shows no credit availability which messes up your debt ratios. How do you work on improving your credit score if they put you in a situation where you have to close your account to save your good rate?

Thank you, John.

A Hi John, thanks for sending in your question. Credit card companies are not making it easy on borrowers and it’s too bad you have been caught in the crossfire – especially when you have been working so hard to improve your credit scores.

Ideally, you would be able to take advantage of one of the top 0% balance transfer credit cards and transfer your current debt to a new credit card at zero percent so you could pay it off more quickly. Since you can’t do that, closing your account may be the best way to save money. As you mentioned, your credit score might take a slight hit if you close your credit card account to avoid the high fees.

Your debt ratio (the amount of credit used vs. the amount of available credit) is only a small portion of your total FICO Credit Score, and your score might not be affected by this as much as you think. But you also need to be aware that closing credit cards accounts can affect your credit score because it changes the average age of credit on your credit report.

I’m going to cover a little bit about how credit scores are determined and how to improve credit scores, and hopefully we can help you find a way to continue improving your credit scores.

How your credit score is determined and how to improve it

How your credit score is determined. As you can see from the following chart, your credit score is composed of several related factors that creditors use to gauge the likelihood they will receive full payment on their loans.

This chart breaks down the components of your FICO score.

Credit Score Breakdown

The higher your ratings in each of these categories, the higher your overall credit score. It can take a lot of time to make improvements in some of these categories – particularly if you have missed or late payments.

How to improve your credit score. Some people would have you believe there is a magic reset button to increase your credit score. Unfortunately there is not. The only way to improve your credit score is to maintain good credit practices over a period of time. The good news is that you don’t need a credit card to build credit. You can repair your credit by reporting mortgage payments, rental payments, and other installment loans to credit bureaus. An important thing to note is that the credit score is weighted – different aspects of your credit history affect your score more than others. Focus on improving those areas which are weighted more heavily and you may see improvements to your credit score more quickly.

Improve your credit score after closing an account

In John’s case, closing a credit account will affect his debt ratio because the card will still have a balance. The debt ratio is part of the “amounts owed” section, which accounts for 30% of the FICO credit score. Increasing your debt ratio will slow down the improvements John is making on his credit score, but as long as he is making on time payments and not adding new debt, the effects should only be temporary.

Closing the account will also affect his average age of credit, which is found in the “length of history” section, which accounts for 15% of the total FICO credit score. However, this change could be positive or negative, depending on how old this credit account is related to the other credit accounts. If it is one of his older accounts, it may decrease his score, and if is a new account and the majority of his cards are older, it may slightly improve that portion of his credit score.

Focus on the big results. As you continue to try and improve your credit score, focus on those actions which will improve your score the most. The most important thing to do is to change your spending habits and stop using your credit cards. You need to stop creating new debt before you can become debt free. Use your debit card or pay cash for your purchases.

After changing your spending habits, you need to focus on those factors which count toward your credit score. The most important item is to continue making on time payments and paying down your current debt to continue lowering your debt ratio. You will also want to avoid opening new lines of credit.

To close or not to close? You may want to consider whether or not closing the credit card account will be worth the hit on your credit score. If you only have a small balance on your card and decide to leave the account open, the increase in your interest rates may not affect your repayment schedule very much and you will not take any hit to your current credit score. On the other hand, if you have a large credit card balance or you don’t need a high credit score right away, then closing the credit card account and temporarily slowing down your progress on improving your credit score might be worth it if it means paying off your total debts more quickly.

Best of luck in your decision.

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About Ryan Guina

Ryan Guina is the founder and editor of Cash Money Life. He is a writer, small business owner, and entrepreneur. He served over 6 years on active duty in the USAF and is a current member of the IL Air National Guard.

Ryan started Cash Money Life in 2007 after separating from active duty military service and has been writing about financial, small business, and military benefits topics since then. He also writes about military money topics and military and veterans benefits at The Military Wallet.

Ryan uses Personal Capital to track and manage his finances. Personal Capital is a free software program that allows him to track his net worth, balance his investment portfolio, track his income and expenses, and much more. You can open a free account here.

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  1. Kristen says

    I’m curious about something … The letter writer said he is on a debt managent program. Traditionally on a DMP with a credit counseling agency, all of the consumer’s accounts are automatically closed, and the interest rates given to the consumer as part of the DMP concessions are locked in. Is this card with the increasing APR a card that was left off of the program?

  2. the weakonomist says

    You shouldn’t focus too much on the credit score so much as your credit report. Most agencies will look at the details of your credit report. So when you close accounts you can talk to the person concerned with your score and explain exactly why the score is what it is.

    If you can explain your credit report to someone, they will understand you’re at least on top of your money, if not in control of it yet.

    I say this because I work at a bank and have spent a lot of time learning more about exactly what your “credit” is.

  3. Ryan says

    weakonimist: You’ve got a great point. Credit score is only one part of the equation when getting loans. The main focus should be on making sure everything in your credit report is accurate and as good as can be. Lenders are interested in not only your past (your credit score), but other factors such as your current financial situation, income, debt to income ration, job status, etc.

  4. Steve @ pfstartup says

    It’s unfortunate that the exact equation for determining credit score isn’t made available. I know it’s probably rather complicated, but it would be nice to know exactly what is necessary to improve your credit score. I recently refinanced my mortgage and took the opportunity to compare the credit score with my past credit score from October when I closed. I increased my credit score 30 points. I didn’t really do anything and I can’t imagine 6 months of on time payments are really that instrumental in effecting my score. Oh well, I suppose I can’t complain if my score went up.

    • Ryan says

      Steve: You’re right – they publish a rough outline of how scores are calculated, but not the entire story. The FICO credit score is proprietary, and if they published it, they would lose out on their entire business model. As it stands there are several companies trying to work their way into the market. As a consumer the best thing one can do is practice good credit usage and maintain a clean credit record.

  5. Kristy @ Master Your Card says

    I just recently had a company that closed an account and it wreaked havoc with a lot of things on my credit report. I was able to get most of it straightened up, but it did cause a dip in my score. It’s true that you shouldn’t worry so much about the score as you should about the credit report, but lenders are still looking at the score. In a lot of places, the score is what is determining the interest rate, and explanation or no, banks will usually follow their guidelines in that respect…particularly underwriters who have no direct contact with the borrower.

    • Ryan says

      Kristy: Your credit score is important for the reasons you mentioned – there are many lenders who use the credit score as a prequalifier, and others that use the credit score as the sole determiner or your interest rate. In many cases, borrowers need to have a clean credit record, and as high a score as they can get. Glad to hear you got your situation worked out.

  6. John Hunter says

    Good post. Too many people focus on just the credit score. The credit score matters but it is less important than a good financial situation. I believe almost all your focus should be on creating a good financial picture, no credit card debt, spending within your means, create an emergency fund… Your credit score will largely be taken care of that way. And you don’t need to waste much time worrying about a credit card being closed. It does make some sense to pay attention to your credit score – but most people that need to worry about their credit scores would be wise to focus on things like eliminating credit card debt.

  7. Andy says

    Well answered. The other thing to remember is that recent activity counts more than past activity, so the sooner you start credit improvement measures, the quicker you see results.

  8. The New National Score 2009 says

    I wonder how the entire country will manage to keep great scores after so many job losses, forecloures and a deep recession? Last time I requested my fico it showed a 66o just recently conquered the 7 years mark after a BK since 2002. All 3 credit bureaus said Chapter 7 will stay until 2012. I have learned now how to manage credit cards, and mortgage loans. My question is whether FICO will continue to sell the reports stating that “great FICO clients have above XXX scores than yours or similar statements” very soon my report will start showing 700 while many will have less than 500 perhaps the new FICO will say differently based on the current crisis? Like,” great FICO clients have no foreclosures, and have managed to keep current monthly house and credit card payments you are now part of the great FICO clients”….

  9. Tom says

    Definitely enjoyed the article and the subsequent comments! Recently, I received a notice from my VISA card issuer stating they were going to increase my APR from 7% to 18% unless I opted out of this new arrangement. I have not been late with this company and have been with them for approximately 8 years; however, given some of the very unfriendly consumer tactics some of the banks are employing I had great trepidation keeping this account open…even if I opted out of this new arrangement. In other words, I literally have lost faith in their ability to respect me as a cardholder; notwithing “why” would I just give them more money for their coffers. Again, I closed the account and will have to deal with any of its fallout.

  10. linda says

    what happens to your credit score when the issuing bank closes it’s doors?
    I had a big limit on that card with zero balance.. kept it open to keep my score up.
    But now that the bank is shutting down.. ????

    • Ryan says

      Linda, I don’t know. Usually banks that close their doors are bought by other financial institutions and the customers never see what happens behind the scenes – the only thing they notice is a new logo on their statements. I don’t know how that affects credit cards accounts though. My recommendation is to contact the bank for more information, but be aware that if there is a transition occurring, they may not have much information to give you because they may not yet know.

  11. Tony says

    Although FICO scores are only a part of the problem, a credit history is very important.
    As a new arrival in the country, with cash but no credit history (it is illegal to request credit histories across international boundaries, even for banks), I was forced and fortunate enough to be able to buy my home with cash and a loan from the secondary market.
    However, once I was a home owner, I was able to obtain a mortgage from a primary bank and payoff my loan from the secondary market.
    Everyone could have saved themselves a lo of trouble and inefficiency by simply looking at my bank account in the first place, rather than the fact that I had no US credit history.

    • Ryan says

      Tony: From what I understand that is a problem that affects people crossing many borders, not just immigrants to the US. For example, I’ve heard it is extremely difficult for new residents to get a bank account in France, much less get access to credit. I’ve never tried though, so I can’t say for certain. It is unfortunate that red tape gets in the way of things like this.

  12. Cyanuk says

    I just got a notice in the mail from Chase on a card i have a 23,900.00 limit and have paid it down to 20,000.00 by paying 500.00 a month. They said they are going up on my minimum payments from 2% to 5%! I cant pay 1000.00 a month! So I called em and they are going to close the account. I have been diligently trying to improve my FICO score from 689 to over 720 to refinance my house. Now, i dont know what this is going to do! It was one of my older cards too, but has been a long time since I used it.

    • Ryan says

      Cyanuk, I don’t know what to say – other than try to continue to negotiate with them. But that may be difficult right now because the credit card companies have been hurting as more and more customers default on their payments. You may mention how long you have been a customer and that closing your account will not only hurt your credit score but lose them a long time customer.

      You may also wish to look at zero percent balance transfer credit card offers to save money.

  13. Dan says

    I have two credit cards. One with Citibank and one with Chase. I have quit using them and am working with paying them off each has about a $6000 balance. They both sent notices that they were going to raise rates on previous purchases unless I closed the accounts. The rates were going to go from 11% to 23.9%. I own my home and do not plan to use any credit except maybe for a car loan in the next few years. Would it be better to take a hit on my credit score to avoid the higher interest charges and make it easier to pay them off?

    • Ryan says

      Dan, Have you considered a 0% balance transfer credit card offer? With these offers, you can transfer your current debt to a new credit card at zero percent so you could pay it off more quickly. That way you wouldn’t take a hit on your credit score. If you qualify, you can transfer the balance from both cards to a zero percent card and direct all your payments to the one bill. Just be sure not to add to the debt you currently have, and it should work out great.

  14. Mary says

    Just had Bank Of America close my account,this account was never late ,always paid early,how will this effect my credit,does it go on the negotive side,or will it still show paid as agreed.

    • Ryan says

      Mary, As long as you pay your bill, it won’t be negative. The account closure may affect your credit score because your average age of credit will change, as will your amount of available credit. But it is nearly impossible to tell how much it will affect your score.

  15. Nat says

    I was really glad to find this site. The article AND the comments were really, really helpful to me. I bought a home in March 2008 and really hate he neighborhood (even though we rented here for 1 yr before buying), so we are putting the home back on the market and want to rent.

    When we bought the home my score was 622, now it is 563. I had some negative past due in Nov 2008 and have closed all three of my credit cards. My total credit debt is only about $1300. I really want to move but I am worried that I won’t be able to find someone who wants to rent to me b/c of my score. I am glad to hear commentors say not to focus so much on the FICO. My sister tried to tell me the same. But in this country we are slaves to that number. I don’t want any loans and frankly I don’t want anymore credit cards and I don’t want to buy another home either.

    I just wanted to say thanks for the info. It is a relief to hear someone who works at a bank admit that creditors look at the whole report b/c my trades look good. I have more than 20 positive paid accounts (although most are paid off and not active) for almost a year and only 1 collection for $67 (medical), which I didn’t know I had. My balance on my car loan is only $430.

    My DTI (debt to income) is 26, so we are liquid, so I am hoping that is what will be looked at rather than soley the FICO.

  16. sallymuniz1221 says

    I am 19 and i am trying to work on my credit I have a student loan that I pay on and Im never late. I also have a credit card that we use to buy things has a 500 limit and we always pay the balance off in full never let it carry over its with First Premier Bank when I was 18 I had bad credit because I owed a bank 500 but I paid it off like 5 months ago and got the credit card to help my credit which I have no late payments for or past due balances the apr is 24 percent and it charges a fee of 11 dollars a month and 7 dollars to pay on it. I was thinking of getting another credit card with no monthly fee and not such a high apr and wanting to pay this one off and close it does this sound okey to do I am trying to improve it but I dont really need it improved soon I am going to school and a stay at home mom and my husbands in the service but i would like good credit for when i decide to work and mabey get things under my name I also recently got us cell phones under my name I heard this could help if you pay on time all the time is that true and also i was wonder does the student loan help my credit or make it look bad once again I always pay everything on time no past due amounts on the credit card or student loan but i would like to know if it would be ok to close the credit card i have to get a better one thanks

    • Ryan says

      Sally, It sounds like you are doing the right thing in regard to your credit score. Your score will improve when you make on time payments every month, and as the amount of debt you have decreases.

      Getting a new credit card that doesn’t charge a monthly fee is a great idea. One of the best cards right now is the Chase Freedom(SM), which offers a 0% balance transfer (you can transfer your current credit card debt to that card and pay no interest). It also offers $50 cash back after the first purchase. You can read more about it here: Chase Freedom(SM) Review.

  17. Paul says

    I have 2 Bank of America credit accounts, one is a card and the other uses credit checks. My credit card account has a credit limit of $24,000 to which I owe $12,000 and I have paid the account off in the past with $12,000 cash payment and have never been late on the account and always pay extra. The credit check account has a limit of $14,000 and I have a balance of $4,000. The interest rate on the credit check account is 4.75. I called last week to request some checks because the ones I had requested but never used in June of 2009 had expired. They again explained as they did in June that they would review my account and send me the checks. Today I got two letters in the mail, one on my credit card account and they other on my credit check account. On the credit check account they denied my request for more checks and said that they had closed my account stating that they felt that I had enough debt due to the current economy. In the letter on my credit card account they said that they were reducing my credit limit from $24,000 to $13,000 which is just above what I owe. In one day the very nice BOA has damaged my credit score by closing one account and making the other account show that I now owe more than 90% of my limit when it was just 50%. Both of these actions will hurt my credit score which was 748 before today. I have been with BOA for over 5 years and never been late and have been on the job for over 30 years. I called BOA and was told by the not so kind lady that paying on time and being on the job for 30 years means nothing and that it could change in the future which could affect my ability to pay. What a joke, good paying customers mean nothing to these blood suckers who can double your interest rate just because they want to and close your accounts that have low APR just because they want to.

    • Ryan says

      Paul, Sorry to hear about the sudden reduction in credit. It’s true this could hurt your credit score. One way to combat this is to open a new line of credit, but not actually use it (for example, open a new credit card to increase your credit limit; just don’t use it for new purchases). The best way to do this would be to open a balance transfer credit card and transfer the balance from BoA to another credit card at 0% interest. That way you increase your credit limit, which lowers your utilization, and you reduce the amount of interest you are paying. An added bonus is that BoA won’t make any more money from you.

  18. Moro Bento says

    Hi Ryan, I started to build my credit less than 2 years ago when I have arrived to the USand at very the begining it was very hard to get a Credit Card. Then affter I got the fist line I got 4 more lines in the next month or two all bettwen $500 – $1500.
    I had always paid on time in full balance, but they never raise my credit line even if I had called the Creditors and ask for incrase. I think I will never be able to buy a house in the future if I don’t start to push this a little bit.

    What can I do in order to make more credit and incrase my credit line?

    • Ryan says

      Moro, Have you contacted a Realtor or mortgage lender, or inquired about a home loan? Have you checked your credit score? It can take some time to build your credit history, but you may be able to prove to a mortgage lender that you are a good loan candidate by proving your ability to make payments. It will also help if you can make a large down payment and provide proof of income.

      Here is some information about checking your credit score: How to Get Your Free FICO Credit Score.

  19. Moro Bento says

    Thanks for your help Ryan. My credit score was 750 but I had a problem with a credit card that I didn’t know it had a monthly fee, I had never used, but affter three months they contact me and said that I had to pay 72 dollars. To make a long story short, I paid the 72 dollars and closed the credit card account, and off course now my credit score is 614.
    I am not planning to buy a house right now, but I do want to improve my credit and raise my credit score, so my question was, what is the best way to do it? I still have all my others 5 credit cards in good standing. I know paying my bills on time affter a coulpe of years will help, but is there anything that I can do in order to make it grow faster?

    Thanks again Ryan for your help, your information is always very helpful for us.

    • Ryan says

      Moro, You may find it helpful to contact the credit card company you closed the card with and ask them to remove the late penalties from your record. You can also dispute credit report errors if you believe they are in error.

      Other than that, you will need to continue paying your bills on time and maintaining a low credit utilization ratio (amount of debt used versus amount of credit available). Just as important as all of these is adding time – the more time you have with positive credit, the better. Best of luck.

  20. Moro Bento says

    Ryan, I just have an other petit question to ask you sorry; Is it true that if I apply for multiple credit cards at the same day it only counts like only one inqurie? I already heart that from two different sources and I just wanted to confirm it with you. Thanks, Moro.

    • Ryan says

      I’ve heard that before related to hard credit pulls, but I’m not 100% certain if that applies to loan applications. For example, if you are out car shopping and you go to a couple dealerships, chances are they will all want to do a credit pull to check your score to see what kind of loan you qualify for. It would be unfair to consumers if their credit score took a big hit because of that.

      But that is a credit check, not a loan application. If you apply for multiple loans in the same day it will change your debt to income ratio, age of credit and other factors that affect your credit score.

      Here is more information about:

      How to Improve Your Credit Score
      How is Your Credit Score Determined?
      Hard Credit Check vs. Soft Credit Check

      I hope this info helps.

  21. Gail says

    Question; I recently heard that if you pay your full credit card bill before it is due your credit rating improves. Is that true? Do you have a source for your answer?

    • Ryan says

      It can, Gail, because you aren’t carrying a balance from month to month. Your credit utilization (amount of credit used vs. amount available) is part of the equation when determining your credit score. That said, there are many other factors to consider, so you can’t look at that in a bubble. It needs to be considered with other factors, such as those listed in this article.

  22. Glenn says

    I noticed that the credit reports for my wife and I have nothing on them concerning the building and property that we bought 11 years ago to operate our sole-proprieter business in. I was convinced by a professional that if I worked to have that loan and it’s good payment history included on our credit reports, the scores would improve. Is this correct?

    • Ryan says

      Glenn, payment history goes a long way toward improving your credit score. If you are a sole-proprietor, then the loan is probably in your name, and not in the name of a business or other entity. It should probably be on your credit report. If it isn’t, then you can contact the credit bureaus and try to get it added to your credit profile. It is possible doing this could have a positive effect on your credit score if your payment history on this loan is good.

  23. Cali says

    I have a question about getting out of debt. Over the past few years I have made some really bad finacial choices and made a huge mess of my credit. I would like to pay my debt off and increasemy score, My question is, if I pay the collection agencies, does that also wipe off the original creditor that is also still listed on my report? How long after paying it off until my score changes (either up or down I guess depending on the other things on my report.)? My husband and I are in desperate need of a home loan but are unfortunatly just not quite to where we need to be FICO-wise…

  24. Jan says

    I have 3 credit cards with a fixed rate which is low but a high balance. In the past year I have opened 3 other credit cards with O% interest for a limited time, which are paid in full. I also borrowed on another one which was also 0% interest for a limited time which is also paid in full.

    My question is, should I close the 4 accounts that are paid in full as the interest rate is going to rise dramaticly to raise my Fico score or should keep a 0 balance on them. My goal is to have all credit cards paid within 3 years.

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