I grew up in a small town in the southern United States where a handshake is all you need to seal a deal. Where I lived, the common belief was that a man is only as good as his word. If everyone lived by that motto, the world would be a better place. Unfortunately, not everyone believes or acts that way.
Whenever you are dealing with with anything of importance, get it in writing. This includes things such as a contract for employment, salary negotiation, contractor’s estimate, negotiating a purchase, or anything else that involves money or a service. If you don’t get it in writing, you open the door to unscrupulous people trying to take advantage of you.
Real Life Example: Get a job counter-offer in writing
I left my previous job a few months ago because I needed a new challenge, and quite frankly, I didn’t like the way things were going with management or the company. In the weeks after I left, I was followed by several other individuals who left for various reasons. One of my former coworkers accepted a job offer from another company, resigned from his position, and then had an exit interview with his managers.
During his exit interview, he caved in to management. As I mentioned in my exit interview, my former managers tried placing blame on me when I left. The company is/was having financial difficulties and was in the middle of bidding for a large contract. The large number of people leaving was adding fuel to the fire and hurting the company’s image. The managers told him he was letting down the company and his team. To entice him to stay, they offered to give him a raise that didn’t quite meet the other company’s raise, but came fairly close. They followed that up with a promise to bring his salary up to the other company’s offer during the mid-year promotion cycle. He relented and agreed to rescind his acceptance at the other company.
Fast forward a week. He met with his management again and verified he declined the job offer. Management then gave him a paper to sign. It was verification of his new salary, which was only half the promised raise. His managers gave him a half-baked excuse about budgets or something. What it boils down to is that they coerced him into staying by lying.
What could my former coworker do at that point? He could either remain with the company or look elsewhere. He had already burned his bridge to the new company and didn’t have anything else lined up. So he signed the paper. I hate to say it, but now management knows they have a pawn and I seriously doubt any of them respect him now. He has already shown his willingness to leave for greener pastures, he has shown weakness in negotiation, and he allowed himself to be manipulated by management. I think his future is very limited at that company.
I rarely think people should accept a counter offer. At that point you have accepted a new position and you risk burning a bridge and ruining your reputation. Other people’s perception about you can change, which can limit your future with the company. If you decide to accept a counter offer – get it in writing.
What you need to get in writing:
When in doubt, always get as much information as possible in writing. Ask all the important questions such as Who, What, When, Where, How, How Much, Who is responsible for what, etc.
Other times you need to get it in writing:
- Moving household goods. Always get your moving estimates in writing. Is your move based on weight, total boxes, number of people moving you, is there an extra charge for stairs or mileage?
- When buying a car. Read the fine print and check for items being added that you didn’t request. Also make sure everything verbally agreed upon is in the contract. You don’t want to find out your warranty expires earlier than the salesman told you.
- When getting work done by a general contractor. Does the price include parts and labor? IS there a warranty?
- Salary and benefits negotiations. There are many things to think about in a salary negotitaion. Be sure to get your proposed salary in writing as well as time off, retirement package, job description, other benefits and anything else that was important during your negotiation. More reading: Salary Negotiation Tactics.
- Other: Anything else that requires a contract, compensation, money changing hands, work being done, or anything that can cause you to lose time or money. Get it in writing!
Feel free to add tips in the comments section. I’ll be more than happy to include them in this article.