How to File a Complaint with the Do Not Call Registry

by Ryan Guina

My wife and I went without a landline for several years before I finally decided to get a landline for my business. There are a lot of benefits of going without a landline, and we didn’t have any problems living without a landline for the last few years. One of my favorite benefits is the lack of telemarketing calls to my mobile phone, since most telemerketers aren’t allowed to call cell phones. I can only count a few calls to my cell phone in the last year or so. Unfortunately, that isn’t the case with landlines.

how to file complaint with the Do Not Call RegistryAs I mentioned, I got a landline last year, and I immediately registered it with the Do Not Call Registry. The way it works is that your number should be removed from all telemarketer lists within 31 days. After that point, you shouldn’t get any unsolicited calls from businesses you don’t already deal with. There are a few exceptions to this rule:

  • The Do Not Call Registry is only for personal lines, not business lines. I mentioned that the line I got was for my business, but it is actually registered in my name as a residential line because I work from home, and registering it under a business name was more expensive. So this wouldn’t apply to me.
  • Political organizations can still call you. They are calling me rather frequently as this is an election year, but I simply ask them to remove my number from their lists.
  • Not for profits can call you for. I get a few of these per month, and again, I politely ask them to remove my number.
  • You can receive calls from companies you already do business with, or have done business with, for up to 18 months after your last purchase, delivery, etc.
  • You may still receive calls from survey companies.
  • You can receive calls from creditors or bill collection agencies. However, they still need to be within the law.
  • See the Do Not Call Registry Q&A page for more info on these topics.

Note about calls from charities: It’s best not to take unsolicited phone calls from charities. There are many charity scams out there. The best thing to do is to take the charity name and information down, then research it on your own. If you decide to give, call the number listed on their website. Never give money after receiving an unsolicited phone call.

How to Stop Telemarketers

The first thing you should do is register with the Do Not Call Registry. That should stop the majority of the calls, with the exceptions listed above. But I can pretty much guarantee you that it won’t stop all calls. You are highly likely to receive a lot of phone calls from companies who ignore the DNC rules. In some cases, the calls are simply annoying, but in other cases, they are illegal, and can be designed to steal your identity, sell you fraudulent products, or otherwise rip you off.

Here are some steps to help get those telemarketers, fund-raisers, non-profits, and other people to stop making unsolicited calls to your land line:

  • Ask them to remove your number.  This has a high success rate, but isn’t guaranteed.
  • Call them back. Most companies automatically route you to an automated message that states something along the lines of “You have received a call from a commercial company. If you would like to have your number removed from this list, please dial 1 now.” When you click the number one, you will hear a message stating that your number will be removed within 24 hours, or something similar.
  • Blacklist the number. Many telephone companies will allow you block telephone numbers with good reason and some newer phones have the ability to block numbers as well.
  • Report them. Filing a complaint with the Do Not Call Registry isn’t guaranteed to stop them from calling you right away, but the FTC takes these complaints seriously.

I’ll be the first to say that you won’t be able to stop all unsolicited phone calls, but taking these steps will reduce the number of calls you receive and reduce your frustration.

How to File a Complaint with the Do Not Call Registry

Filing a complaint is easy – it takes about 2 minutes. Just visit this link and fill out the form. Before you do it, make sure you are making a valid complaint. You can file a complaint when a company you don’t already do business with calls you 31 days after you added your number to the Do Not Call List, or when you receive a recorded call instead of a call from a live person. The last one was news to me, but I realized I’ve been getting a lot of those lately.

The FTC has a separate form for registering complaints against debt collectors. Click Here to access that list.

To fill out the complaint, you will need to verify the nature of the call, then click continue. In Step one you add your phone number, the date and time of the call, and whether or not it was a recorded phone call.

In step two you enter the number that called you, the name of the business (if known), verify whether you have done business with them in the last 18 months and whether or not you have asked the company to stop calling you. The DNC Registry also asks for your permission to contact you (this is voluntary, but may be helpful in their investigation). Finally, they ask for any comments about the incident.

Here is an example of a recent complaint I filed with the FTC in regard to a series of unsolicited phone calls I received from a mortgage company:

This company has celled me repeatedly during the last week, and they were very aggressive about verifying my identity and the nature of my home loan when they called. They were also very evasive when I asked them more information about their company, including their full company name, contact information, physical address, website address, or other information. After I asked for more information,they hung up on me. I redialed their number and received an automated response stating this was a commercial phone call and which gave me the option to opt out by pressing 1. I did this and continued to receive phone calls with the same results.

As you can see, this was an unpleasant phone call, and one I wish to avoid in the future. More importantly, it has the hallmark designs if a scam or fraudulent company. They need to be reported and stopped before they scam too many people. Hopefully, filing a complaint with the Do Not Call Registry will have a hand in shutting them down, even if it is only temporary.

Published or updated September 3, 2012.
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{ 2 comments… read them below or add one }

1 Bert Martin

At least twice a month this company keeps calling me to change the rates on my credit card. I have asked them to stop calling and they just hang up. This time I asked them to give me their number. They gave me a number. I asked the man to take me off their list and he replied “F” YOU go ahead and call the number he gave me and hung up. I called the number and it was a sex line. I looked up my caller id & it comes up unknown. What should I do the next time they call?


2 Ryan Guina

Bert, I don’t have a good answer for you. Many of these companies make it difficult, if not impossible to stop the calls. Some options include not answering phone calls when you don’t recognize the number, or those that are anonymous. You could also screen calls, and let them go to voice mail before answering. I know several people who do that.


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