Comments on: Ally Bank Review

By: Dennis

Dennis — Sun, 25 Oct 2009 14:25:15 +0000

I was a GMAC bank customer (had my Mortgage with GMAC too). Shortly after I paid off my Mortgage with GMAC (Oh it’s awsome to live mortgage free!!!), GMAC Bank changed to Ally Bank and my existing account was moved over. I keep 80% of my savings in Ally bank and never had a problem yet. Their responses were fast when I had questions after the name change. Their website is fast and easy and I really have no need to call. I receive my snail mail statements consisitently on time and they are accurate as would be expected. I may switch to paperless statements, but I wanted to make sure I was comfortable with how things would go. Now I am, so I’ll keep my accounts with Ally for now. It beats the risky stock market, as well as Wachovia’s .005% apr (or whatever it was or is now) savings rate…

By: winninghand

winninghand — Wed, 21 Oct 2009 03:01:42 +0000

I am really happy with Ally. It was really easy to open an account and the money transfer is really simple. Good rates and good customer service……when was the last time you found those two come together in one bank?

By: Llditty12

Llditty12 — Wed, 14 Oct 2009 14:44:45 +0000

Thanks for review CPOTTS! I hope you get your money back. Think I’ll ty something a little safer, like ING. No money from me ALLY!!

By: Sam

Sam — Tue, 13 Oct 2009 03:05:08 +0000

I was frustrated with Bank of America and decided to find an alternative for my savings account and after much research tried ING and Ally. I have to say that Ally has been a much better experience and I have happily transferred my savings to Ally where they are earning a much better rate compared to Bank of America or even ING for that matter.

By: Jay C

Jay C — Fri, 02 Oct 2009 22:40:19 +0000

@cpotts88 Sorry about your situation and thank you for sharing…..not a penny from me Ally!

By: ken

ken — Mon, 28 Sep 2009 00:24:00 +0000

I have several accounts with them and have had no problems. I would recommend them since they have great interest rates and very few restrictions unlike other banks, with no minimums or even how many external accounts you can link. I liked the fact that they had 24×7 customer service and noticed they now have online chat help 24×7 as well!

By: Roy

Roy — Fri, 28 Aug 2009 14:38:11 +0000

I closed my account after two months. Interest rate kept dropping. Website didn’t accurately show account info. They kept insisting on snail mail for some things

By: Gregg

Gregg — Sun, 09 Aug 2009 08:48:24 +0000

@ cpotts88

Thanx a lot for your post. I was contempalting whether to deposit the money to their CDs but after reading your comment I am sure that I won’t.

thank you for saving me a lot of headache.

By: cpotts88

cpotts88 — Tue, 07 Jul 2009 05:23:01 +0000

Don’t do business with these criminals!!! My wife and I tried to open a CD account with them. After several back and forth phone calls and requests to establish our residence and mailing addresses (in addition to our original paperwork and copies of our drivers licenses they wanted utility bills and a copy of our PO Box receipt), we told them to return our money. Their customer service said they would send our original check back. They didn’t. We never had an account with them but they cashed our check. Our bank statement showed the check was paid.

When I called to ask why my check was cashed, no one could explain. They told me that they would send my complaint to an escalation team for immediate resolution and they would call me back with the results 2 days later. No one ever did. When I called them to find out the status of my check, I was told that my account was pending and that in 5 days or so, they would review the matter. After yelling at the CSR, I was put on hold and eventually told by the rep that she made a mistake, my check was already mailed. I would have it in 7-10 working days.

A few days later, Ally called me again. This time, I was told that I would have to prove that the check had been cashed in order to receive a refund. So basically, they never opened an account for me, they cashed my check, lied to me that they had already refunded my money, then called me and told me that I had to prove my check had been cashed to get a refund. This is after they acknowledged receiving the check and accidentally cashing it. They knew the check number and the amount but still no refund. Unbelievable.

In all, they’ve held my money hostage for a month. Someone either lost or stole my check and they won’t give my money back yet. Don’t give this company your business.

By: GMACAllyCustomer

GMACAllyCustomer — Fri, 03 Jul 2009 11:13:58 +0000

I have been with Ally (GMAC) for 3 years. I had no problem with GMAC before.

Recently I spend 2 months in Ally and still can not open a new account, this experience is very frustrated. The customer representatives have inconsistent answers. One day they call you with one answer, and please don’t feel surprised for the call from them in the following days with another answer; I fax the documents to them, and they can not find/locate the fax. I am tired with several rounds of this kind of inconsistence.

My question is:
If representatives can NOT provide standard guidance/answer, what’s the meaning of customer service of the bank?

Although they have 7-24 call service, it won’t help if they can NOT solve your problem. (In fact, it wastes your time!)

I am searching for another bank with relative high rates. Enough is enough.