Comments on: Ally Bank Review

By: Ryan

Ryan — Mon, 15 Mar 2010 19:20:56 +0000

Wow, I didn’t know that. Good news for a lot of people then!

By: M

Mon, 15 Mar 2010 19:17:06 +0000

Ryan, it did indeed change! At least temporarily, banking services are open to all. Insurance and some other services are still restricted to families of service members.

By: Ryan

Ryan — Mon, 15 Mar 2010 17:18:15 +0000

M, I also use USAA and I recommend them to anyone that is eligible. But I thought USAA was still limited to those with military experience, or family members of USAA members. Did that change?

By: M

Mon, 15 Mar 2010 17:00:46 +0000

I’m in the process of closing my account with Ally. I opened a savings account because they have higher interest rates. On January 14, Ally was supposed to send some items to me. It is now March 15 and I have not received them. When I contacted the online customer service, they wrote, “We’re behind in responding to our email.” A bank that cannot respond to customer requests is frightening. I immediately transferred all funds out of Ally to my old Savings Account. If this were an isolated incident and wasn’t two months old, I’d be more flexible but they have not responded to my follow up messages and their customer service never has an answer to anything. Now that anyone can open an account with USAA, I’d recommend going that route instead. I’ll be opening a new savings account with them ASAP.

By: LadyZarrku

LadyZarrku — Thu, 04 Feb 2010 09:39:36 +0000

I have been with Ally for six months. I have a savings account and a money market account. I also recently opened a checking account. The setup was so easy. I filled out all the applications online, called the customer service rep. per instructions, and each of the accounts was opened the next day (same day for two of them). The customer service people have been so pleasant and I love the instant chat feature. Every time I use the chat, I am typing with someone in under 30 seconds! The website is friendly to use and pleasing to the eye. I like that I can link other bank accounts to my Ally accounts and initiate transfers both ways with no fee. No problems whatsoever here. The high interest rates are a bonus. I really wish Ally had been available all my life. Did I mention I am in love with Ally?

By: Ryan

Ryan — Mon, 11 Jan 2010 01:35:26 +0000

Bill, So far as I know they are an online only institution. Most of the banks that offer the highest interest rates are online only, with a central call center. It helps them cut costs and pass the savings (or in this case, interest) on to the customers.

By: Bill

Bill — Mon, 11 Jan 2010 01:17:36 +0000

Interesting stuff indeed. Do they have actual branches with real people to talk to ?????

By: John

John — Tue, 29 Dec 2009 21:24:36 +0000

I absolutely love Ally Bank. I have opened several accounts with them which was a breeze and they continue to wow me with their customer friendly approach. Need to talk to someone, just press 0 and you get a nice cheerful service rep that is based in the US! They even have chat help 24×7. Great customer service and awesome interest rates. What more could I want?