How to File A FEMA Claim

by Ryan on September 17, 2008

Now that the dust is settling from Hurricane Ike, many people are trying to get back to a normal way of life. For many people, that means taking each day at a time and trying to make your home livable again. For those who lost everything, it might mean trying to find safe shelter for a few days or longer. The good news is that there is help available from the Federal Emergency Management Agency (FEMA) and other organizations.

FEMA Disaster Assistance

Many people who live in a federally designated disaster area may qualify for FEMA disaster assistance funds. This money is meant to assist people and businesses whose property was damaged or destroyed and whose losses are not covered by insurance. It is not intended to restore your damaged property to its condition before the disaster, it is only meant to help people with critical expenses that cannot be covered in other ways.

Types of FEMA Housing Needs Assistance

FEMA offers people in disaster areas different types of housing assistance to help them through the disaster. The types of assistance include Temporary Housing, Repairs, Replacement, and Permanent Housing Construction.

Temporary Housing (a place to live for a limited period of time): Temporary Housing can include a hotel stay, government provided housing, or a rental unit if available. More information about housing rental resources.

Repair: Money is available to homeowners to repair damage from the disaster to their primary residence that is not covered by insurance. The goal is to make the damaged home safe, sanitary, and functional.

Replacement: Funds may also be available to homeowners to replace their home destroyed in the disaster if is not covered by insurance.

Permanent Housing Construction: Direct assistance or money for the construction of a home. This type of help occurs only in insular areas or remote locations specified by FEMA, where no other type of housing assistance is possible.

Non-Housing Disaster Assistance Needs

Housing and shelter are generally the most important needs that most people experience after a disaster. However, there are other needs that arise, particularly needs including medical, food, water, power, and more. FEMA may provide assistance for disaster related medical and dental costs, funeral and burial costs, clothing, fuel, cleanup items, transportation, moving and storage costs, generator reimbursement, and more. To qualify for this form of aid, you will need to meet certain criteria, including living in a federal disaster area, your losses are not covered by insurance or other means, you have exhausted all other sources of assistance. Certain citizenship or residential status requirements may also apply.

How to apply for FEMA Assistance

You can apply for FEMA assistance over the phone or online. In both cases, particularly over the phone, have patience. The system may be overloaded with many people trying to make claims at the same time. And remember, the people working for FEMA are doing their best to help you, extending them your patience and courtesy can go a long way in helping your claim get registered accurately.

When you make your claim, be sure to have the following information ready to make the process go more smoothly:

  • Your Social Security number.
  • Current and pre-disaster address.
  • A telephone number where you can be contacted.
  • Insurance information.
  • Total household annual income
  • A routing and account number from your bank (if you want to have disaster assistance funds transferred directly into your bank account)
  • A description of your losses that were caused by the disaster.

You will receive a FEMA claim number. Write this down and keep it! You will need it for future reference! You can make a claim at the FEMA Individual Assistance Center. You may also be eligible for aid from the Small Business Administration if you are a business owner.

After Applying for FEMA Assistance

After you apply for assistance, you should wait 24 hours to check the system for your claim status. This can be a long time to wait if you are in an emergency situation, so be sure to take care of yourself during this time. Get the help you need and worry about the aid later.

FEMA will send an inspector to your residence to inspect your damage and assess your needs. Be sure to have as much information to support your claim as possible. This can include copies of your insurance policy, pictures, and other information. If you have insurance, you need to have a copy of your insurance decision letter (settlement or denial of claim). Remember, you must exhaust all other forms of assistance before receiving FEMA aid.

Important notes regarding FEMA home inspections:

  • FEMA inspections are performed by contracted inspectors, not FEMA emplouyees. They merely report facts; they do not decide settlement issues.
  • FEMA inspections are free. DO NOT pay for a FEMA home inspection!
  • You must be able to show proof of ownership or occupancy (deed, tax forms, mortgage paperwork, driver’s license, insurance policy at the address, utility bill, public records, etc.).

It can take up to 10 days after your inspection before you claim is approved or denied. The entire FEMA claims process can take several weeks because you will need to first get an insurance claim, wait for an inspection, then wait an addirtional 10 days for the decision.

If you qualify for a FEMA grant. You will receive monetary aid in the form of a check or direct deposit, depending on the form you chose when you applied for aid. It is important to note that you can only spend the grant money on eligible expenses, which will be noted in your decision letter. If you use the money on other expenses, you may be required to refund the money to FEMA and may not be eligible for further aid. Keep your receipts for 3 years in the event of a FEMA audit.

The FEMA granted funds are tax free, do not have to be repaid, do not count as income for social security or other aid, and is exempt from garnishment, seizure, encumbrance, levy, execution, pledge, attachment, release, or waiver. The money may not be reassigned or transferred to another person.

If you do not qualify for a FEMA grant. You can still appeal FEMA’s decision. You will need to make your appeal in writing. Be thorough and be sure to include all information regarding your claim, including additional documents, photos, the FEMA claim number, and any other information you feel is vital for your case.

Frequently asked questions regarding FEMA claims: The FEMA website has a list of FAQ’s you can check for additional information. If you can’t find your answer there, I highly recommend calling a FEMA representative at 1-800-621-FEMA (3362) or visit a nearby Disaster Recovery Center. They should be able to assist you with your claim.

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{ 10 comments… read them below or add one }

1 Mr. ToughMoneyLove September 17, 2008 at 3:50 pm

FEMA, AIG, whatever – the U.S. government has become the nation’s insurance company and all taxpayers will be paying the premiums to our graves and beyond. Welcome to the brave new world of socialized risk.

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2 Ryan September 17, 2008 at 3:58 pm

I agree, MTML. I think aid should be given to those who sincerely need it for survival, not because they were “inconvenienced.” And I think there are a lot of people who respect that ideal. But there will always be those who are looking for handouts.

I also think FEMA has made some major improvements since Hurricane Katrina, and the current set up reduces the amount of fraud and waste that was so rampant in Katrina’s aftermath. I know it won’t be perfect, but I think it will be an improvement.

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3 Mr. ToughMoneyLove September 17, 2008 at 4:20 pm

Ryan – I’m sure those who are in need appreciate the info you are supplying. What concerns me is not the fraud (which is always present). Rather, private sector insurers are loving the increased role of FEMA and are going to wean themselves from insuring any risks associated with a weather disaster. This will force the feds into assuming an even greater role and will spread the cost to everyone. I for one don’t want to pay taxes to insure coastal property.

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4 Ryan September 17, 2008 at 4:26 pm

MTML, great point. But it’s a tough to make a determination of what aid should be given, and what should not be given.

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5 joan shelton September 24, 2008 at 9:01 am

i was told i can request re-imbursement (partial) from fema for losses. for instance
refrigerated items due to no elec. power, need to get repairs on easement of trailer and skirting. i am 77 years old, have no home insurance (all state terminated mobile homes)

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6 Ryan September 24, 2008 at 3:13 pm

Joan, I’m sorry to hear about your losses in the hurricane, but happy to hear that they were minimal – all things considered. The best thing I can recommend is to contact FEMA directly and get their response on your particular claim. I wish you luck.

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7 Sherry Stansel September 30, 2008 at 5:57 pm

I have a claim and a # when i call it says they have no info in the system on me.just a few days ago I called and it gave me very little nformation. It said my claim was made September 15th. I have seen no inspector and I am not sur whwn I made my claim if the gentalmen I soke to got all my information. My name is sherrt stansel

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8 Ryan September 30, 2008 at 10:09 pm

Sherry: It takes some time after you file a claim for it to be processed and for the inspectors to come out. It can actually take a few weeks before the inspectors can come – remember, they are processing thousands of claims and there aren’t many inspectors to go around., The best thing I can do is tell you to have patience and try again.

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9 Sherry Stansel September 30, 2008 at 10:39 pm

I received your email, but how can I find out what the gentle men put on my claim because we have found other things after we made or claim. Do we just tell the inspector when he come or do we have to refile, or make adjustment?

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10 Ryan September 30, 2008 at 10:48 pm

Sherry, I recommend calling them and referencing your claim that is already in works. They may be able to make an adjustment.

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